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Shipping & Delivery

How much is the delivery fee?
What are your delivery timings?
Where do you deliver to?
Would the sender’s details be disclosed to the recipient?
How do I know if my order has been delivered?
Do you provide same day delivery?
Do you charge a re-delivery fee?
Can I change or request a specific delivery time slot after placing my order?
Can you deliver a gift from another store along with my order?

Orders
How can I track my orders?
Can I view my order?
Can I order over the phone?
Can I amend or cancel my order after it has been confirmed?
Can I return an unwanted gift?
Do you properly sanitize the packaging?

Payments
What are the payment methods?
Do you offer cash on delivery?
What can I do if my Credit Card has been refused?
What is your refund policy?

Products
Will the flowers be wrapped or in a vase?
Will the flowers be identical to the images on the website?
What if the gift I ordered is unavailable?

Accounts
Do I have to register to make a purchase?
What happens to my personal data?

Promotions
How do I redeem a discount code or voucher?
Can I use multiple promo codes for the same order?
Do you offer promotions?

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